Orders and Payment:
Simply browse our collection, select your preferred size and style, add it to your cart, and proceed to checkout. Follow the on-screen steps to complete your purchase securely.
We accept major debit and credit cards, UPI, net banking, and other secure online payment options available at checkout.
Your order number is shared via email and SMS once your order is successfully placed. You can also find it in your account under “My Orders.”
Orders are usually processed within 24–48 hours and delivered within 3–7 business days, depending on your location.
Yes. Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery in real time.
For hygiene reasons, innerwear products are eligible for return or exchange only if they are unused, unwashed, and in original packaging. Please refer to our Returns Policy page for full details.
You can refer to our detailed size guide available on each product page. If you’re unsure, we recommend choosing the size you’re most comfortable in for everyday wear.
Orders can be cancelled or modified only before they are dispatched. Please contact our customer support team as soon as possible for assistance.
Yes, Mercaze delivers across most locations in India. Delivery availability will be confirmed at checkout based on your PIN code.
You can reach us via email or through the contact form on our website. Our support team is happy to assist you with any queries.